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Insurance Desk & Cashless Services

Hassle-Free Cashless Mediclaim Eye Surgery

Dedicated assistance for health insurance pre-authorization and claim processing across major private insurers, public PSUs, and TPAs.

Step-by-Step Guide

The Cashless Pre-Authorization Process

Follow these structured steps for planned day-care ophthalmic procedures.

01

Consultation & Surgical Recommendation

During your ophthalmic evaluation, our eye surgeon determines the medical necessity for day-care surgical treatment (e.g., cataract microsurgery, vitrectomy, or glaucoma filtration) and provides a detailed treatment estimate.

02

Pre-Authorization Documentation Submission

Present your health insurance card, government photo ID, and policy documents at our dedicated In-House Cashless Insurance Helpdesk at least 48 to 72 hours prior to scheduled surgery for planned procedures.

03

TPA Query Resolution & Pre-Approval

Our insurance coordinators transmit the pre-authorization request electronically to your insurer or TPA. We actively track the file and resolve any clinical queries regarding medical documentation.

04

Cashless Admission & Day-Care Discharge

Upon receiving initial approval from your insurance provider, your surgery is conducted with zero upfront payment for covered expenses. Any non-medical deductibles, co-pays, or unapproved consumables are settled at discharge.

Network Empanelment

Empanelled Health Insurers & TPAs

We coordinate with leading insurance providers for pre-authorized day-care admission.

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Aditya Birla Health Insurance
Insurance Company
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Niva Bupa Health Insurance
Insurance Company
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ICICI Lombard General Insurance
Insurance Company
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HDFC ERGO Health Insurance
Insurance Company
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Star Health Insurance
Insurance Company
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Bajaj Allianz General Insurance
Insurance Company
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United India Insurance Company
Insurance Company
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National Insurance Company
Insurance Company
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The Oriental Insurance Company
Insurance Company
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ManipalCigna Health Insurance
Insurance Company
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Family Health Plan TPA (FHPL)
Third Party Administrator (TPA)
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Paramount Health Services
Third Party Administrator (TPA)
Preparation Checklist

Documents Required for Pre-Authorization

Please bring original and photocopies of the following documents to our insurance desk at least 48 to 72 hours prior to planned day-care surgery:

  • Original Health Insurance Card or Digital Policy Certificate
  • Copy of Government-issued Photo Identification (Aadhaar Card, PAN Card, or Passport)
  • Employee ID Card (if covered under a corporate group mediclaim policy)
  • Complete ophthalmic consultation prescription and clinical history reports
  • Previous medical records or discharge summaries if treating pre-existing conditions
  • Two recent passport-sized photographs of the insured patient
Policy Transparency

Essential Policy Terms & Caveats

• Cashless hospitalization is subject to the terms, conditions, waiting periods, and exclusions specified in your insurance policy contract.
• Initial pre-authorization approval does not guarantee final settlement of all incurred costs; final settlement is adjudicated by your insurer/TPA upon submission of final discharge bills.
• Non-medical expenses, registration charges, luxury room differentials, and certain specialized consumables may not be covered under your specific plan and remain payable directly.
• If pre-authorization is delayed, rejected, or partially approved by your insurer, patients may proceed via reimbursement by settling hospital bills directly and submitting original documents to their TPA.