Patient Experience & Care Guide
Everything You Need to Know for Your Visit
Helpful guidance on your first consultation, pupil dilation, day-of-surgery preparation, post-operative precautions, and patient answers.
First Appointment
What to Expect During Your Initial Consultation
1. Registration & Vision Testing
Arrive 10 minutes prior to scheduled slot. Our optometrists record vital history, current spectacles, and perform computerized auto-refraction.
2. Pupillary Dilation (30-40 mins)
Diagnostic drops enlarge your pupils so the ophthalmologist can examine your crystalline lens, vitreous, retina, and optic nerve thoroughly.
3. Specialist Examination & Plan
Your consultant evaluates findings on the slit lamp, explains your diagnosis with transparency, and discusses options or counseling.
Pupil Dilation Notice:
Dilating eye drops cause temporary blurred reading vision and light sensitivity for 3 to 4 hours. We strongly advise patients not to drive immediately following a dilated checkup. Please bring sunglasses and arrange an accompanying family member.
Surgical Care
Day-of-Surgery Preparation Guidelines
✓ Wear comfortable, front-buttoning loose cotton clothing to avoid pulling garments over your head after surgery.
✓ Take your routine morning medications (hypertension, thyroid) with small sips of water unless instructed otherwise.
✓ Diabetic patients must follow the specific pre-operative dietary and insulin guidelines provided by the surgical counseling team.
✓ Ensure one adult family member or escort accompanies you to coordinate discharge and transportation.
Common Questions
Frequently Asked Questions
General & Appointments How do I request an appointment at Vijaya Eye Hospital?
How do I request an appointment at Vijaya Eye Hospital?
You can request an appointment online through our website request form, call our direct reception lines (+91 97393 02523 for Vijayanagar, +91 70900 01581 for Nagadevanahalli), or message our patient desk via WhatsApp. Please note that online requests are verified by our team who will call you to confirm the exact time slot.
General & Appointments What are the consultation hours across both branches?
What are the consultation hours across both branches?
Both our Vijayanagar Main Hospital and Nagadevanahalli Branch operate Monday through Saturday from 9:00 AM to 9:00 PM. On Sundays, consultations are available by prior appointment or confirmation—please call the hospital reception directly to confirm doctor availability.
General & Appointments Do I need a referral letter from another physician to visit?
Do I need a referral letter from another physician to visit?
No referral letter is required. You can schedule a direct consultation with any of our consultant ophthalmologists or sub-specialists for routine checks, second opinions, or surgical evaluations.
General & Appointments Will my eyes be dilated during my first checkup?
Will my eyes be dilated during my first checkup?
In most comprehensive examinations, eye-dilating drops are medically necessary to examine the interior retina and optic nerve. These drops temporarily blur near reading vision and increase light sensitivity for 3 to 4 hours. We recommend bringing sunglasses and arranging for someone else to drive you home.
Cataract & Surgery Is modern cataract surgery safe and sutureless?
Is modern cataract surgery safe and sutureless?
Yes. At Vijaya Eye Hospital, cataract microsurgery is performed using micro-incision phacoemulsification (MICS). Through a tiny 2.2mm self-sealing corneal incision, the cloudy lens is liquefied and aspirated, followed by insertion of a foldable intraocular lens (IOL). No sutures or stitches are required in routine procedures.
Cataract & Surgery How do I choose between Monofocal, Toric, and Multifocal IOLs?
How do I choose between Monofocal, Toric, and Multifocal IOLs?
Your lens selection depends on your eye measurements, corneal astigmatism, retinal health, and lifestyle visual goals. Monofocal lenses provide crisp distance vision with reading glasses needed for near tasks. Toric lenses neutralize astigmatism. Multifocal and EDOF lenses provide freedom from spectacles across multiple distances. Our surgeons guide you through personalized biometry results.
Cataract & Surgery Is cataract surgery done as an outpatient day-care procedure?
Is cataract surgery done as an outpatient day-care procedure?
Yes. Cataract surgery is a day-care procedure. Patients arrive approximately 1 hour before surgery for preparation and return home comfortably the same afternoon.
Insurance & Billing Which health insurance policies and TPAs are accepted for cashless eye surgery?
Which health insurance policies and TPAs are accepted for cashless eye surgery?
Vijaya Eye Hospital supports cashless Mediclaim across leading private insurers and public PSUs—including Star Health, ICICI Lombard, HDFC ERGO, Niva Bupa, Bajaj Allianz, United India, National Insurance, New India, Oriental Insurance, and TPAs such as FHPL, Paramount, Medi Assist, and MDIndia.
Insurance & Billing When should I submit my insurance documents for cashless pre-authorization?
When should I submit my insurance documents for cashless pre-authorization?
For planned elective surgeries like cataract or vitrectomy, please submit your insurance e-card, policy document, and photo ID at our insurance desk at least 48 to 72 hours before your scheduled surgery date to ensure smooth pre-approval from your TPA.
Eye Care & Recovery Can I wash my face or take a head bath after eye surgery?
Can I wash my face or take a head bath after eye surgery?
You should strictly avoid splashing tap water into the operated eye and avoid head baths for the first 7 to 10 days following surgery. You may sponge your face and take neck-down showers. Always protect the eye from unsterilized water and accidental rubbing.
Eye Care & Recovery When can I resume reading, watching television, and using mobile phones?
When can I resume reading, watching television, and using mobile phones?
You can watch television and use mobile screens in moderation 24 to 48 hours after cataract surgery, provided your eyes feel comfortable and you do not experience excessive strain or glare. Use prescribed lubricating drops as recommended.