Privacy Policy
How Vijaya Eye Hospital collects, protects, and handles personal, clinical, and administrative information across our physical hospitals and digital platforms in Bangalore.
Statutory Framework & Commitment
Your privacy and clinical confidentiality are paramount to us. This Privacy Policy is formulated in strict accordance with the laws of India, including Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Information Technology (Intermediaries Guidelines) Rules, 2011.
Policy Sections
Collection of Personal Information
The delivery of ophthalmic diagnostics, outpatient evaluations, and microsurgical services by Vijaya Eye Hospital requires us to know who you are so that our clinical team can address your visual health needs with precision and safety.
Depending on how you interact with us—whether through our digital appointment request system, telephone triage, or in-person hospital registration—we may collect the following categories of data:
Contact Data
Primary mobile number, residential telephone, email address, and emergency contact details for appointment scheduling, clinical follow-ups, and notifications.
Demographic Data
Full legal name, gender, date of birth, age, residential postal address, and nationality (for regulatory registers and international patient coordination).
Clinical & Health Data
Ocular symptoms, prior ophthalmic history, biometric diagnostic scans, surgical case notes, prescriptions, systemic medical history (e.g., diabetes, hypertension), and clinical records.
Service & Voluntary Data
Appointment history, hospital visit records, feedback communications, and any clinical notes voluntarily shared through correspondence or consultation requests.
Usage of Information
We utilize collected information to maintain clinical excellence, coordinate patient visits, improve healthcare delivery systems, and maintain statutory hospital registers.
Primary Clinical Uses
- ✓ Ophthalmic examination, diagnosis, and treatment planning
- ✓ Pre-operative surgical biometry and clinical evaluations
- ✓ Internal clinical audits and quality management systems
- ✓ Care optimization and healthcare intelligence
Secondary Administrative Uses
- ✓ Appointment confirmations, verification calls, and rescheduling
- ✓ Post-operative follow-up reminders and medication instructions
- ✓ Patient experience feedback, service inquiries, and surveys
- ✓ System enhancements and regulatory record-keeping
Billing and Financial Information
For hospital services requiring financial payment—such as specialized consultations, diagnostic imaging, microsurgical procedures, optical eyewear purchases at Neha Opticals, or insurance co-pays—financial records are transacted through authorized, secure channels.
Where payments occur via authorized online payment gateways, point-of-sale (POS) terminals, or UPI interfaces, all payment credentials are transacted directly on secure, digitally encrypted payment processing platforms adhering to industry-standard PCI-DSS encryption protocols.
Website Clarification: Submitting an appointment request on this website does not require or collect online debit/credit card numbers or advance payments. All formal clinical billing is conducted directly through authorized hospital desks or verified payment links.
Technical Logs and Cookies
To maintain high website availability, optimize page rendering speeds, and protect our digital infrastructure from malicious cyber activity, our web servers automatically collect standard technical metrics:
- Internet Protocol (IP) address and approximate geographic region
- Browser type, version, and rendering engine (e.g., Chrome, Safari, Firefox)
- Device operating system (e.g., Android, iOS, Windows, macOS)
- Referring URL, pages viewed, and session timestamps
This non-personally identifiable telemetry is used exclusively for performance diagnostics, trend analysis, and enhancing user navigation. We do not use third-party advertising tracking cookies or sell web traffic telemetry to data brokers.
Sharing and Documenting Clinical Records
Your ophthalmic records and health information are handled with stringent medical confidentiality. We do not sell, rent, commercialize, or trade patient personal data to third parties.
Personal and clinical information is shared strictly under the following legitimate circumstances:
Within Our Clinical Team
Treating ophthalmologists, optometrists, surgical nurses, and diagnostic technicians access patient files strictly to deliver accurate clinical diagnosis, surgical care, and follow-up guidance across our Vijayanagar and Nagadevanahalli branches.
With Authorized TPAs and Health Insurers
When a patient requests cashless mediclaim assistance, necessary diagnostic findings, discharge summaries, and itemized billing statements are shared with the patient's approved Third-Party Administrator (TPA) or insurer with patient authorization.
Statutory and Legal Mandates
We may disclose records when mandated by applicable Indian statutes, lawful judicial summons, or public health regulatory authorities in accordance with medical Council and legal requirements.
Updates to the Privacy Policy & Statutory Compliance
Vijaya Eye Hospital reserves the right to revise or update this Privacy Policy periodically to reflect changes in clinical operations, digital services, or Indian statutory amendments.
When significant modifications occur, the updated policy will be published on this page with a revised "Last Updated" timestamp. Continued engagement with our website or physical hospital services following the publication of revisions constitutes acceptance of the updated terms.
Privacy Inquiries & Contact Details
For any questions, clarifications, data access requests, or grievance redressal regarding your personal or clinical information, please reach out to our administrative team:
PV Plaza, 193/B/2, 17th Main Road, Opp. Sarvajna Bus Stop, MC Layout, Vijayanagar, Bengaluru 560040
12/2/B, Outer Ring Road, Bhuvaneshwari Nagar, Nagadevanahalli, Bengaluru 560060