Refund & Cancellation Policy

1. Direct Hospital Resolution (Fastest Redressal)

We strongly advise patients to contact the Vijaya Eye Hospital Billing & Accounts Desk immediately. Our billing team can instantly verify server receipts, identify duplicate entries on merchant settlement statements, and initiate refunds directly without bureaucratic delays.

2. Verification and Refund Method

Upon verifying that a duplicate debit or erroneous billing occurred, the approved refund will be routed back to the original source method (credit/debit card, bank account, or UPI) through the payment gateway or issued via standard hospital accounting procedures (such as electronic NEFT/RTGS transfer).

Patient Note: Resolving discrepancies directly with the hospital billing department ensures the quickest turnaround. While patients maintain all statutory consumer and banking rights, lodging premature external chargebacks before hospital verification often freezes transaction records with payment aggregators, prolonging settlement times.

Outpatient Consultation Rescheduling

Routine eye consultations can be rescheduled at no additional fee. Please notify our reception team at least 24 hours in advance so our doctors can accommodate other waiting patients.

Elective Surgery & Procedure Deposits

Where an advance deposit has been paid toward a scheduled day-care surgical procedure (such as cataract, refractive, or retinal surgery) and the procedure cannot proceed due to clinical contraindications (e.g., elevated blood sugar, systemic infection) or patient rescheduling, the deposit will be credited toward the rescheduled surgery date or refunded following medical superintendent review.

Optical Products at Neha Opticals

Custom prescription lenses ground to individual optical specifications cannot be cancelled or returned once optical laboratory processing has commenced. Spectacle frames with manufacturing defects are eligible for replacement or repair in accordance with manufacturer warranty terms.